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Phone

1-800-444-7792

Address

The Week Junior
PO Box 37595
Boone, IA 50037-0595

E-mail

twjcustserv@cdsfulfillment.com

Hours

Monday to Friday 7 a.m. - 9.30 p.m.
Saturday 8 a.m. - 6 p.m.

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Address

Full 7th Floor
130 West 42nd Street
New York, NY 10036

Customer Service

faq
My copy didn't arrive. What should I do?

An issue is considered to be late if a customer has not received it by the Wednesday after the cover date. Please contact us at twjcustserv@cdsfulfillment.com if you are receiving copies later than this.

I subscribed, but haven't received a copy yet – why not?

Please allow 2-4 weeks to receive your first issue. If you still haven’t received it, please contact us.

My copies are arriving late, damaged or not at all. What should I do?

Please contact us. We are aware that there are issues with the Postal Service and are constantly working with USPS to ensure accurate and on-time delivery.

I'm moving. How do I change my address?

Please go to service.theweekjunior.com. You may also contact us at 800-444-7792 or via email at twjcustserv@cdsfulfillment.com

When does my subscription expire?

You may find your subscription expiration date on the label of your magazine. You can also find it by logging into your account at service.theweekjunior.com or contact us at 1-800-444-7792 or via email at twjcustserv@cdsfulfillment.com

When will the first issue of my gift subscription be delivered?

Your gift subscription will typically start with the next available issue unless otherwise specified. You may also contact us to specify when you'd like your gift subscription to begin.

Why am I getting Renewal Mail now?

If you are enrolled in our Automatic Renewal program, and to ensure that you are able to renew your subscription in time to guarantee uninterrupted service, we send renewal notices to you before the end of your subscription. We may also be running a special promotion, which would be another reason for receiving early renewal mailings. If you do not wish to receive these notices, please contact us.

How do I renew my subscription?

You can easily renew your subscription online by logging into service.theweekjunior.com. Alternatively, please contact us at 800-444-7792 or via email at twjcustserv@cdsfulfillment.com.

What happens when my subscription comes to an end?

If you are enrolled in our Automatic Renewal program, your subscription will automatically continue without interruption until you tell us to cancel. If you are not enrolled in our Automatic Renewal program, we'll send you notices to ensure you have enough time to renew your subscription before it ends.

I want to cancel my subscription. What should I do?

As a subscriber, your 100% satisfaction is guaranteed. You may cancel at any time. Call us at 800-444-7792 or email us at twjcustserv@cdsfulfillment.com and we'll refund you for all unsent issues.